Many a time conflict takes place in a working environment and most of the time is not due to direct intention of the persons involved. 90% of these incidents are caused by miscommunication. People are not aware that what they are saying or the way they are saying it is offending others. Once you take responsibility of the way to communicate with others, this will minimise the risk of you being misunderstood and work can be done well.
This course is designed to create better working environment in workplace by using the correct way to communicate. By being aware of our communication techniques, we can create a pleasant and happy working environment.
After completing this course, students will be able to:
- Recognise the importance of communication
- Identify ways to build interpersonal relationships at the workplace
- Apply common courtesies when communicating with others
- Apply appropriate styles to suit various situations
Who Should Attend?