Course Overview
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together.
GBS is fast becoming a catalyst to the business by offering insights based on thorough understanding of services delivered, optimized by digital technology such as automation and data analytics.
Course Objective
The programme provides a practical understanding of the various essential elements, from communication to the use of social media and other relevant tools and techniques that are necessary to drive customer growth, profitability, and loyalty in a call/contact centre.
Methodology
Blended – Instructor Led Classroom Learning and Online Delivery
Pre-requisite
- Must be able to write in English and
- Must be able to converse in English and
- Must be a good Listener.
