Course Overview
CompTIA’s A+ certification is the industry standard for validating the foundational skills needed by today’s computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Essentials Exam 220-801 and Practical Application Exam 220-802. In this course with a particular focus on CompTIA A+ certification exam preparation, you’ll gain the needed knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. You will also learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness.
Who Should Attend?
Individuals seeking CompTIA A+ certification (220-801/220-802)
Pre-requisite
- End-user skills with Windows-based PCs
- Basic knowledge of computing concepts
Course Outlines
- Safety procedures
- Motherboards
- BIOS settings
- Expansion cards
- CPUs
- Power supplies
- RAM types and features
- Storage devices and media
- Connection interfaces
- Connectors and cables
- Display devices
- Other devices
- Imaging processes
- Printer installation
- Printer maintenance
- Notebook hardware components
- Notebook displays
- Laptop features
- Networks
- Internet connection types
- Network devices
- Networking basics
- Network cable and connector types
- Cable and connector properties
- Networking tools
- TCP/IP
- Ports and protocols
- Wireless networking standards
- Wireless SOHO networking
- Communication and professionalism
- Environmental issues
- Incident response
- Troubleshooting methodology
- The troubleshooting toolkit
- Comparing Windows editions
- Configuring Windows Explorer
- Command line utility
- Virtualization
- System configuration tools
- System information and monitoring
- Task management
- Configuration files
- Device and hardware settings
- Disks and partitions
- Creating network connections
- Sharing files and printers
- Remote connections
- Users and authentication
- Windows security policies
- File system security
- Identifying common threats
- Physical security
- Digital security
- Data destruction and disposal
- Malware detection and removal
- Performing backups
- Disk maintenance
- Updating software
- Securing wired networks
- Securing wireless networks
- Start-up and recovery tools
- Troubleshooting Windows and application issues
- Troubleshooting display issues
- Printer troubleshooting
- Troubleshooting the physical network
- Troubleshooting the logical network
- Start-up and recovery tools
- Troubleshooting Windows and application issues